Odoo Support
Our support team is here to help you maximize Odoo ERP Success
Jason Randy
Founder & Odoo Consultant, S4 Solutions, LLC
Impressed with Aktiv’s development skills, but their commitment to understanding our goals truly exceeded expectations.
verified Customer
How we can help you?
Whether you are trying to figure out how to solve a specific problem or are looking for resources to get something done–we are here to support you.
You want to take advantage of every possible feature the software offers. We offer Odoo ERP Support for Enterprise and Community editions regardless of the hosting type or customization complexity.
However, for Odoo Community users, we encourage them to access basic-level support from Odoo itself as it comes along with the subscription.
Our Odoo Support Services includes
Odoo Technical Support Services
✔ Resolve Configuration/Integration Errors.
✔ Solve database migration issues from other platforms or previous versions of Odoo.
✔ Resolve version upgrade conflicts.
✔ Fix code customization issues.
✔ Test environment-related issues
Odoo Functional Support Services
✔ Help you identify challenges, define your needs, and strategically implement your Odoo software.
✔ Consultation on which configurations to apply inside of a module or your Odoo database.
✔ Continuous support and assistance from the consultation team on Odoo’s functionalities or modules.
✔ Third-Party Software Compatibility Checks.
Odoo Server Support and Maintenance
✔ Get support for security breaches, patches, upgrades, and more.
✔ Recommend suitable hosting solutions.
✔ Perform regular server monitoring following CIS benchmarks.
Odoo Apps Support
✔ Get answers to your issues for your already installed Odoo Apps.
✔ Request new features for already installed Odoo Apps.
✔ Let us know if you aren’t able to install a specific Odoo App.
Your ERP should not fail you, and neither will we. Let us know what you need to solve.
Why choose Aktiv for Odoo ERP Support and Maintenance?
Dedicated Support Team
You will have a dedicated support team to ensure all your issues are resolved on time without losing time waiting for support tickets.
Ongoing Odoo ERP Support and Monitoring
We ensure that we are always ready to address potential problems quickly and efficiently throughout the implementation stages.
System Checkups & Updates
We offer regular system checkups to ensure you get the most out of your system and keep it updated as and when required.
Custom Service Level Agreement
Our consultants are already Odoo 17 certified and are ready to assist with your schedule as a part of Guaranteed SLA covering almost every issue.
Submit your support requirements
and get access to our Odoo support packs.
FAQs
Odoo Support Services at Aktiv helps you identify technical or functional issues and a proper solution. If you are already working on a project with us, you will receive free technical support, including demo servers, for a specific time. You can contact us to learn more about our AMC services.
The cost depends on various factors like hosting, number of modules, issues, complexity, etc. But we have odoo support packages for every budget.
- You can drop us your query at odoo@aktivsoftware.com
- Connect with our support team through online chat support on the website
- Contact us through Odoo Forum
Our support team will reach you within the next 24 hrs of your submission, but it also depends on the complexity and urgency of the ticket.
It depends on the query; we have a team for technical and functional query management.
