Customer satisfaction has been at the leading edge, be it an offline or online business model. One of the critical factors of smooth customer journeys while running an online business is easy returns when customers aren’t fully satisfied with the purchase.

Odoo Return Order Management works perfectly for those who have comparatively niche customers or clients. But when dealing with huge customer requests for returns, it could become hectic to manage it through default flow.

By default, Odoo’s return management goes like this-

Users will need to cross-check the delivery orders, find them from the list and then process them for the return. One can follow this practice as long as there are not many return requests to manage. But, those who receive a considerable amount of return requests could benefit from the custom Odoo RMA (Return Material Authorization). Know more about return management here.

Unlike Odoo, the custom flow also makes it possible for customers wanting to return products from the website front end.

Odoo Return Order Management from Backend & Frontend

• Users can quickly return the product of selected sales orders.
• Admin can check the history of received qty, delivered qty, and remaining qty of products from custom Odoo RMA.
• Managed Delivered quantity count of Sales order products. It won’t consider duplicated delivery orders, or quantity counts.
• Users must specify return product reasons for better product evaluation.
• The system will send a confirmation email once the return order request is passed.
• Users can create return orders from the Website Portal.

Enhanced Features of Return Order Management from Odoo Backend:

• Users can create return orders by selecting Sales Order and Customer. On selection of the Sales, the order system will display the list of products included in the selected sales order.

• Users can then select products they want to return with the quantity. It is necessary to specify the reason behind returning the product. Users can also view the delivered qty and remaining qty count.

• Return requests will be initiated once all details regarding the return orders are filled.

• Admin can check the received qty and delivered qty of returned products in the Return Orders menu.
• The user will receive an email once the Odoo RMA request is confirmed.

Odoo Return Order Management from Website Frontend:

• Users can easily create return orders from the Website front by clicking on the Return button from Sale Order Portal view.

• The user needs to select the products to return with quantity and return reason.

• Once the user confirms the return request from the Sales portal, the system will automatically generate a Return order in the backend.

Notes :

• Users can view their Odoo RMA requests from Return Order Portal View in the front end.
• Admin can validate the return request and start the Return process for the Customer from the backend.

Schedule a live demo with our functional experts to understand the functionality better. We have subject-matter experts for every Odoo module; you can submit your requirements here if any.